Secure Insured Delivery & Personal Handover Across India
Purchasing gold, silver and fine jewellery requires the highest level of trust, transparency and security.
At AvigyanJewel, our preferred delivery method is personal handover at the authorised MMTC-PAMP PVC Centre, Kolkata, where customers can inspect, verify and collect their purchases in person before taking delivery.
For customers unable to visit Kolkata, we also provide secure insured shipping across India, subject to product availability and serviceability.
For more about our company and commitment to authenticity, please visit our About Us page.
Whenever feasible, AvigyanJewel recommends customers choose Personal Collection instead of courier delivery.
This allows you to inspect your purchase before accepting delivery and receive professional guidance regarding your investment.
Personal collection is available strictly by prior appointment.
Place your order through our website, WhatsApp, telephone, or email.
Our team verifies product availability, payment status, identity details, and your preferred collection date.
A collection appointment is confirmed via phone call, WhatsApp, or email. Customers should only visit after receiving confirmation.
Please carry the following:
For high-value transactions, additional verification may be required in accordance with applicable Indian laws and regulatory requirements.
Before accepting delivery, customers are encouraged to inspect:
Our representatives will be happy to explain product specifications and answer your questions before delivery is completed.
Once the customer accepts the product and takes possession, the order is considered successfully delivered.
Since AvigyanJewel maintains its own inventory, every order undergoes internal verification before dispatch or collection.
Each order is checked for:
Only after completing these checks is the order approved for delivery or collection.
Customers who cannot visit Kolkata may choose insured delivery.
Shipping availability depends upon serviceable PIN code, product type, order value, courier network availability, and security considerations.
Certain customised or special-order products may require additional manufacturing time.
These estimates may vary due to weather, courier operations, public holidays, regulatory checks or other circumstances beyond our control.
Every shipment is packed using appropriate protective materials. Depending on the product, packaging may include:
For security reasons, external packaging may not reveal the contents.
Shipping Charges: Shipping charges, if applicable, are displayed before checkout. Free shipping promotions may apply to selected products or order values. GST, if applicable, is charged in accordance with Indian tax regulations.
Order Tracking: Once dispatched, customers receive shipment confirmation, tracking number (where available), and courier details. Customers are encouraged to monitor shipment progress using the tracking information provided.
Courier deliveries may require recipient signature, OTP verification (if supported by the courier), or identity verification for high-value shipments.
Orders should be inspected immediately upon receipt.
If the package appears damaged or tampered with, customers should:
If delivery cannot be completed due to incorrect address, customer unavailability, refusal to accept delivery, or incorrect contact information, additional delivery attempts or re-shipping charges may apply.
For personal collection, responsibility transfers to the customer once the product has been inspected, accepted and handed over. For courier deliveries, risk transfers upon successful delivery to the address provided, subject to applicable law.
Delivery timelines may be affected by natural disasters, political disturbances, government restrictions, banking delays, transport disruptions, public holidays, or force majeure events. AvigyanJewel shall make reasonable efforts to keep customers informed but cannot guarantee delivery dates in such circumstances.
Customers are responsible for providing accurate delivery information. AvigyanJewel is not responsible for delays or losses resulting from incorrect or incomplete address details supplied by the customer.
Currently, AvigyanJewel primarily serves customers within India. For international enquiries, please contact our customer support team before placing an order.
If you have any questions regarding shipping or delivery, please contact us.
We encourage customers to review our About Us, Buyback Policy, Terms & Conditions, and Privacy Policy pages.