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Privacy Policy

How We Collect, Use & Protect Your Information

At AvigyanJewel, your privacy and trust are important to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or contact us.

By using www.avigyanjewel.co.in, you agree to the practices described in this policy.

To know more about our business and commitment to customer trust, please visit our About Us page.

Data Collection

Information We Collect

1

Personal Information

Full Name, Mobile Number, Email Address, Billing & Shipping Address, Date of Birth (if required).

2

Identity Verification (KYC)

To comply with our internal verification process and applicable legal requirements, we may request PAN Card, Aadhaar Card, Government-issued Photo ID, and other documents where required.

3

Payment Information

Payments are processed securely through trusted payment partners. We do not store your debit card, credit card, UPI PIN, or banking passwords on our servers.

4

Order Information

Products Purchased, Order History, Delivery Details, Buyback Records, and Customer Support Requests.

5

Technical Information

IP Address, Browser Type, Device Information, Cookies, and Website Usage Data.

Purpose

Why We Collect Your Information

Your information helps us provide a secure and seamless experience.

Process and deliver orders
Verify customer identity
Prevent fraud
Process payments
Provide customer support
Improve our website and services
Send order updates
Comply with applicable laws and regulations
Send promotional offers (only where permitted)
Secure Payments

Payment Security

For secure online payments, we use trusted payment partners.

Payment Partner Razorpay
Payment Partner Cashfree
Payment Partner PayTM UPI

Payment information is handled securely by the respective payment gateway. Bank Transfer is our preferred payment method for eligible orders.

Your Data, Protected

Sharing Your Information

We never sell or rent your personal information.

Your information may only be shared with:

Payment Gateway Providers
Courier & Logistics Partners
Government Authorities (when legally required)
Banks and Financial Institutions
Technology Service Providers
Professional Advisors where necessary

All third parties are expected to protect your information appropriately.

Tracking & Preferences

Cookies

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What We Use Cookies For

Our website uses cookies to keep you logged in, improve website performance, remember your preferences, measure website traffic, and show relevant advertisements.

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Analytics Services

We currently use Google Analytics and Meta Pixel to understand how visitors interact with our website and to measure advertising effectiveness.

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Managing Cookies

You can disable cookies through your browser settings, although some website features may not function properly.

Protection Measures

Data Security

We use reasonable technical and organisational measures to protect your information.

1

SSL Encryption

All data transmitted between your browser and our servers is encrypted using secure SSL technology.

2

Secure Systems

Password-protected systems and restricted staff access ensure only authorised personnel handle your information.

3

India-Based Servers

Your data is stored on secure servers located within India for maximum data sovereignty.

4

Continuous Monitoring

Regular security monitoring and staff access restrictions help maintain the integrity of your data.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

How Long We Keep Data

Data Retention

We retain information only for as long as necessary to:

Complete your orders
Meet legal and tax obligations
Maintain business records
Resolve disputes
Prevent fraud

Certain records may be retained for longer where required by applicable law.

Your Control

Your Rights

You have the right to manage your personal information.

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Access Your Information

You may request to access the personal information we hold about you.

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Correct & Update

You may request to correct inaccurate information or update your details.

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Withdraw Marketing Consent

You may withdraw consent for marketing communications at any time.

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Request Deletion

You may request deletion of your information where legally permissible. Some information may need to be retained to comply with legal or regulatory obligations.

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Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

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Children's Privacy

Our products are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

Get in Touch

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us.

Registered Address

AvigyanJewel
391, Aurobindapally,
Bardhaman – 712131,
West Bengal, India

Business Hours

Monday – Friday 11:00 AM – 8:00 PM
Saturday 11:00 AM – 4:00 PM
Sunday & Public Holidays Closed